FAQ

How much does Shipping cost?

We offer complementary economy shipping on all orders! Some remote locations may require a charge.

Need it fast? We also offer expedited shipping for an additional fee. Just select the option you are interested in at the time of checkout to see the cost of expedited shipping for your country.

When will my order ship and how long will it take for it to arrive?

Our handling time is very fast; in fact, so far, we have shipped ALL of our orders by the next business day, and many times on the same day we receive an order.

Delivery time depends on where you live and the method of shipping you select at checkout. We offer economy shipping for free and expedited shipping at a cost. We cannot guarantee a certain delivery date, but can give an average time by which you can expect to receive your order based on our previous shipments.

Within the 48 contiguous US, most orders that use free shipping (USPS first class) reach our customers within 3-5 business days. With expedited shipping (USPS Priority mail), it usually arrives in 2-3 business days. For international orders, free shipping (USPS first class) can take as few as 6 business days for Canada, and up to 24 business days to Australia. Expedited shipping (DHL Express) usually delivers in as few as 3 days for countries in Europe and as much as 6 days for Australia (including weekends!).

Please note that one of the reasons international orders take so much longer via economy shipping is that your product can by significantly delayed as it goes through customs at its point of entry to your country. This is something that we cannot control, but we have noticed that using expedited shipping via DHL Express usually prevents delays in customs.

How do I know what size to order? Can I adjust the size to ensure a perfect fit?

Yes! Please read our Sizing Guide to ensure you order the right size for your wrist and also learn how to adjust the cuff to have a perfect, custom fit.

What is your Return Policy?

We offer a 30-day money-back guarantee. If you’re not happy with your cuff, just send us an e-mail to contact@helixcuffs.com to give us a heads up and then mail your product using the protective pouch/box it came in to:

Helix Cuffs
Attn: Returns
807 Sumner St
Longmont, CO 80501

We will process your refund within 5 business days after we receive the cuff to the payment method used when you purchased it.

What is a cuff bracelet?

A cuff bracelet is a rigid bracelet that has an opening, making it the shape of a “C”. This allows you to wear the cuff by sliding it onto your wrist without the need for it to pass through your hand. This is unlike a bangle, which is a rigid, round bracelet in the shape of an “O”, which forces you to fit your hand through the opening in order for you to get it on your wrist.

A cuff bracelet is rigid, meaning that it does not change shape (unless you physically force it do).

Can I polish my cuff? Will it tarnish over time?

Copper and Sterling Silver may tarnish/darken over time, although the rate of its darkening depends on many factors, including your wrist perspiration as well as contact with various materials. There are many ways to polish these materials using common household materials. Here are a couple methods that work well:

For Copper: Simply pour some lemon juice and add some salt to a bowl and place your cuff in the solution for about 30 seconds. Vinegar also works well.

For Silver: Line the bottom of a bowl with aluminum foil, shiny side up, then place your cuff on top of the aluminum foil in the bowl. Sprinkle a tablespoon of baking soda over your cuff. Slowly pour boiling water into the bowl. It will bubble and make noise. It's kind of scary, but you'll get over your fear when you see what happens! In less than a second your silver will look brand new...no tarnish.  Take them out with some tongs, rinse, and dry.

What is Niobium and why do you use it for your designs?

Niobium is the most common material in our designs. It is a silver-gray metal of the transition series of the periodic table of elements with symbol Nb and atomic number 41. It is pronounced nahy-oh-bee-uh m, like the words “eye”, “oh”, and “ium” from stadium.

We like to use it because it looks cool and is resistant to corrosion. It’s much harder to work with compared to Copper, but that gives Davis a good workout with his hammer! One interesting fact is that it is a hypo-allergenic material, so it is very compatible with different skin types and especially popular among people with sensitive skin. Niobium is actually not commonly used for jewelry, but we like to offer unique designs to our awesome customers!

Can my cuff break?

All of our cuffs are rigid; as in, they don’t change form unless physically forced to. Please read our Sizing Guide to learn how to adjust the shape of the cuff bracelet by using your hands. Our cuffs are made with strong precious metal wires (most are made with Silver, Niobium, and Gold). Bending the cuff to the point of plastically deforming it every time you take it on and off will cause it to work harden over time and eventually break. But it is very reasonable to be able to put it on and take it off without doing so, as explained in the Sizing Guide. What is plastic deformation? Many metal objects can be bent within a 'springy' feeling range and they will always return to their original shape. If you bend a metal object, or cuff, far enough it will return to a new shape. This is plastic deformation, and is acceptable to apply to a new cuff only a few times to make the fit perfect.

Will my product look exactly like the one in the picture?

The magic of a hand fabrication ensures that no two Helix pieces will ever be exactly alike, but within the same style they will appear similar. This magic is becoming rare as more and more jewelry is being manufactured in factories.

How do you make these pieces?

All of the Helix aesthetics were discovered in the realm of twisting and forging precious metal wire.

What materials are used?

We primarily work in niobium (element number 41), silver, gold, with the occasional copper accent or precious stones.

How do you put on a cuff?

The easiest way we have found to adorn your cuff is to first relax your forearm; then, with the cuff in your opposite hand, anchor one end of the cuff into the soft underside of your wrist while gently pivoting the other end over the top of your forearm. Then simply slide the cuff down to where your wrist meets your hand. This method allows you to securely wear a cuff which has a tighter opening than the thickness of your wrist and is way more pleasant than forcing and dragging both ends across your skin.

What methods of Payment do you accept?

We accept payments via all major credit cards (AMEX, Discover, Visa, MasterCard, JCB), Diners Club International, and PayPal. You can select your method of payment of choice at the time of checkout.

Can I partner with you to sell your products?

For inquiries regarding business partnerships including affiliate partnerships, please contact us here e-mail contact@helixcuffs.com.

Are your designs only for men?

Not at all!

Although our brand’s image and marketing is geared toward men, our designs are unisex. Many of our customers are women and we have received very positive feedback from our female customers.

Can I order a custom piece?

Custom orders are considered on a case-by-case basis. Please contact us here or e-mail contact@helixcuffs.com describing your custom order and we will respond with a price and lead time if we can accept your request. The ideas of others have been a meaningful part of the evolution.

Where do you make the cuffs?

All of our pieces are made in Davis’s workshop in Boulder, Colorado.

Are there any sharp edges that can scratch my wrist or pull on my arm hair?

We are careful to make sure our designs do not have sharp edges, and the ends of each cuff is finished in a way that ensures they won’t scratch you. We have never experienced any complaints about our products scratching skin or or pulling arm hair.

What happens if my cuff gets wet?

So far we have not experienced any issues with water. Copper naturally tarnishes over time, but the tarnish can be easily removed using common household items such as vinegar, or a lemon and salt solution.

How did you start your business?

Great question! Please read The Designer  to learn how we got started!

How can I contact you if I have more questions?

Can’t find an answer to your question here? Contact us by filling out this form or send us an e-mail at contact@helixcuffs.com and we’ll get back to you quickly!

Also, we love to hear feedback, comments, and suggestions! Complaints are also welcome!